SnagR Software LTD (SnagR) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data (regardless of where we collect it from) and tell you about your privacy rights and how the law protects you.
Please use the Glossary at the end of this notice to understand the meaning of some of the terms used in this privacy notice.
SnagR is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are:
Full name of legal entity: SnagR Software LTD
Name or title of data privacy manager: J Henderson
Email address: [email protected]
Postal address: 43 Pool Lane, Brocton, Stafford, ST17 0TY
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information means any information from which a living individual can be identified. We collect a very limited range of personal data, usually only basic contact information (name and email address) and some technical information which results from your use of our website or our products.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to inform you of a work responsibility).
We use different methods to collect data from and about you including through:
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data.
Purposes for which we will use your personal data
We will use your personal data to correspond with you in relation to our products and services including in relation to issues concerning billing, complaints, service issues and the sale of new or upgraded versions of the products or services we have. We will also use your personal data to answer any queries that you may have which you raise with us. We may use your personal data for our own internal record keeping and some of this may be released in order to comply with legal obligations. To the extent that we are not compiling with a legal obligation our lawful grounds for processing your personal information will be our legitimate business interests and/or the performance of a contract with you. The definitions of these grounds for processing can be found in the glossary at the end of this policy.
The personal information that we hold is transferred outside of the European Economic Area (EEA) as our services are provided internationally. Wherever possible we will seek to ensure that appropriate protections are in place when data is transferred outside of the EEA but we cannot be responsible for this if you are using our services outside of the EEA and the transfer occurs as a result of your use of the service.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We retain your personal data for as long as is necessary to perform our contract with you/your organisation and for six years thereafter. If you are on record as a customer we may also retain your personal data for a longer period in order to allow us to continue to communicate with us.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are:
If you wish to exercise any of these rights please contact our data privacy manager.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
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